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tk100 Welcome to the Help Center β€” Everything You Need, All in One Place

Whether it's your account, a payment, a bet, or the app β€” we're ready to help. Browse the topics below or get in touch with us directly.

Average response time: 3 minutes Support in Bengali Secure Chat 98% Satisfaction Rating
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Live Support
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Troubleshooting Guide
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What do you need help with?

Choose a category that matches your issue

Account & Registration

Opening a new account, login issues, password changes, and profile updates.

Payments & Transactions

Deposits and withdrawals via bKash, Nagad, and Rocket, plus balance checks and transaction history.

App & Downloads

Android APK installation, iOS setup, app updates, and troubleshooting technical issues.

Betting & Sports

Any questions about betting rules, understanding odds, live betting, or match-related topics.

Bonuses & Promotions

Learn about the welcome bonus, deposit offers, cashback, and referral program.

Security & Privacy

Account security, two-factor authentication, privacy policy, and responsible gaming.

tk100

We're Here When You Need Us β€” Fast Solutions, Every Time

The tk100 support team is with you every step of the way

Running into minor issues on an online platform every now and then is perfectly normal. What's genuinely frustrating is when a problem drags on with no fix in sight. That's where tk100 stands apart – our support team works 24/7, every day of the week, focused solely on resolving your issues as quickly as possible.

On Live Chat, a real agent β€” not a bot β€” will respond in Bengali within an average of three minutes. They'll understand your issue and guide you through a solution step by step.

Live Chat
Get instant responses in Bangla
Email Support
Email Us for Detailed Issues

Contact Us

Get support through whichever channel works best for you

Live Chat

24/7 Active

The fastest way to get help. Click the chat icon at the bottom right of the app or website, write to us in Bengali, and get a resolution within minutes.

Start Live Chat

Email Support

Reply within 24 hours

For complex issues, document submissions, or detailed complaints, send us an email. Our team will get back to you with a thorough response within 24 hours.

support@tk100.im

Knowledge Base

Always Available

Prefer to troubleshoot on your own? Browse our detailed guides, video tutorials, and FAQ β€” most issues are covered right here.

View FAQ
tk100

Get Your Payment Issues Resolved Fast

Having trouble with bKash, Nagad, or Rocket? Follow these steps

1
Collect Your Transaction ID

Check the transaction confirmation SMS from bKash/Nagad/Rocket and note down the transaction ID or reference number. This is the most important detail for resolving any payment issue.

2
Wait 30 minutes

After a payment, your balance may take up to 30 minutes to update. During peak network times, it may take a little longer.

3
Check the Payment Page

Tk100's On the Payment Page Check your transaction history, where you'll see the status listed as Pending, Success, or Failed.

4
Contact Us via Live Chat

If your balance still hasn't arrived after 30 minutes, reach out via Live Chat with your transaction ID. Most issues are resolved within 5–10 minutes.

For detailed payment terms and conditions, visit our Payment Page View.

Step-by-Step Guide

Detailed Solutions to the Most Frequently Asked Topics

Forgot Your Password
1
Go to the login page

On the login page and click the "Forgot Password" link.

2
Enter Mobile Number

Enter your registered mobile number and you'll receive an OTP code.

3
Set a new password

Verify the OTP and enter your new password. You'll be back in your account right away.

KYC Verification

Before processing large withdrawals, tk100 requires KYC verification. This is to keep your account safe and secure.

  • Take a clear photo of your National ID (NID) or passport
  • Take a selfie with your face clearly visible
  • Upload it in the Profile section
  • Verification is usually completed within 2–4 hours
  • Let us know via live chat if you run into any issues
Uploading blurry or damaged images may result in verification being rejected.
How to Make a Deposit
  • Minimum Deposit: ৳200
  • BKash: Send Money to the designated number
  • Nagad: Send using the same method via Nagad
  • Rocket: Send via the Rocket app or dial *322#
  • Enter your tk100 user ID as the reference number
  • After sending, confirm on the payment page
Withdrawal Rules
  • Minimum withdrawal: ৳500
  • Add your bKash/Nagad/Rocket number to your profile in advance
  • Submit a withdrawal request and confirm it with your OTP
  • Funds typically arrive within 1–5 minutes
  • Transfers between midnight and 6 AM may take a little longer
  • Wagering requirements must be met before withdrawing bonus funds
How to Place Live Bets
1
Go to the Sports Section

On the Sports page and look for ongoing matches. You'll recognize them by the "Live" tag.

2
Select Your Odds

Click on your preferred odds and the bet will be added to your Bet Slip on the right or at the bottom.

3
Enter Amount & Place Bet

Enter your bet amount, review your potential winnings, and click the "Bet" button.

Common Reasons a Bet Gets Cancelled
  • If a bet is cancelled before the match even starts
  • If an Event is Cancelled or Postponed
  • If a Bet Isn't Confirmed During Odds Changes
  • If your account balance is insufficient
  • If a bet is placed during a system update
A cancelled bet is fully refunded. For more details, Betting Page View.
Android APK Installation Guide
1
Download APK

Download Page Download the latest APK file from

2
Enable Unknown Sources

Go to Settings > Security > Unknown Sources and enable it. The exact path may vary by device.

3
Install & Log In

Open the downloaded file and tap Install. Once done, log in or create a new account.

App Troubleshooting
  • App won't open: Restart your phone, then try again
  • Slow Loading: Switch to Wi-Fi or 4G
  • Can't log in: Reset your password or clear the cache
  • Payment not working: Update the App
  • Not receiving notifications: Check app permissions
If the problem persists, uninstall the app and reinstall it. Your data won't be lost.
tk100

Stay Safe – Tips to Protect Your Account

A few simple steps to keep your tk100 account secure

Keeping your online account secure has never been more important. tk100 already has strong security measures in place, but a little caution on your end goes a long way. Stay alert and you'll have nothing to worry about.

Your password is the most important line of defense. Choose one that's hard to guess β€” avoid birthdays, phone numbers, or anything like "123456". Use a mix of uppercase and lowercase letters, numbers, and special characters.

  • Never share your password with anyone – tk100 support will never ask for it
  • Avoid logging in over public Wi-Fi
  • Change your password once every 3 months
  • Always log out after use, especially on a shared device
  • Never share your OTP or password via unknown links or phone calls

Remember, tk100 will never ask for your password or OTP via SMS or phone. If anyone asks for these, it's a scam.

FAQs

Answers to the Most Frequently Asked Questions

All you need to open an account is an active mobile number and a password. Registration is completely free and takes just a few minutes. For large withdrawals, KYC verification may be required β€” you'll need your National ID or passport.

Your tk100 account balance is usually updated within 5–10 minutes of sending via bKash. During peak hours, it may take up to 30 minutes. If your balance hasn't appeared after 30 minutes, contact us via Live Chat with your transaction ID.

First, double-check that your mobile number and password are entered correctly. If you've forgotten your password, use the "Forgot Password" option to reset it via OTP. You can also try clearing your browser cache. If none of that works, contact us via live chat.

No, each person is allowed only one account. Opening multiple accounts is against tk100's rules and may result in all accounts being suspended. If you're having trouble, please contact support directly instead of creating a new account.

After your first deposit as a new member, the welcome bonus is added to your account automatically. For full bonus terms and details, Promotions Page If you haven't received your bonus, let us know via live chat.

Yes. As part of responsible gaming, tk100 allows you to temporarily suspend your account. Simply send a request via live chat or email. For more details, Responsible Gaming View page.

Yes, all tk100 support agents are Bengali-speaking. Write to us in Bengali on live chat and you'll get a reply in Bengali. You can also email us in Bengali, or communicate in English if you prefer.
tk100

Play Responsibly – tk100 Has Your Back

We're committed to making sure entertainment never turns into a problem

Tk100 believes betting should be about fun, nothing more. Treating it as a source of income or wagering beyond your means is never the right approach. That's why we're committed to responsible gaming.

If you feel your gambling is getting out of control, reach out to us via live chat. We'll help you set deposit limits or temporarily suspend your account β€” no questions asked, no pressure.

Remember, acknowledging a problem takes courage. Our support team is always here for you. Visit the link below to learn more about responsible gaming.

18+ only. Never bet more than you can afford to lose. For more information, Responsible Gaming Visit the page.

Get help right now – we're always ready

Whatever the issue, the tk100 support team is always here to help. New to the platform? Register today.

Register Now Chat with Us on Live Chat
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